Privacy Policy

Effective Date: December 21, 2025

Soul Lyra (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website www.soullyra.com (the “Site”) or interact with us through other online or offline channels.

This Privacy Policy is intended to comply with applicable U.S. federal privacy laws, the Illinois Personal Information Protection Act (PIPA), and other relevant privacy regulations. While Soul Lyra is based in Chicago, Illinois, our services are available virtually to clients nationwide and globally.

1. Information We Collect

We may collect the following categories of personal information:

Identifiers:
Name, email address, phone number, IP address.

Client and Appointment Information:
Scheduling details, intake form responses, service preferences, and communications related to your sessions.

Commercial Information:
Records of services requested or purchased and transaction confirmations.

Internet or Technical Information:
Browser type, device type, operating system, pages visited, cookies, analytics data, and interactions with our Site.

Geolocation Data:
Approximate location derived from IP address, if enabled.

Any other information you voluntarily provide via forms, email, phone, or scheduling platforms.

We do not knowingly collect personal information from children under the age of 13.

2. How We Collect Information

We collect personal information in the following ways:

• Directly from you when you complete forms, schedule sessions, submit inquiries, or communicate with us.

• Automatically through cookies, analytics tools, and similar technologies when you browse our Site.

• Through third-party platforms used for scheduling, payments, analytics, and website hosting.

3. How We Use Your Information

We may use your personal information for purposes including:

• Providing, managing, and delivering our services.

• Scheduling and administering appointments.

• Responding to inquiries and communications.

• Processing payments securely through third-party providers.

• Improving website functionality and user experience.

• Sending service-related or informational communications.

• Conducting analytics and performance measurement.

• Maintaining legal, regulatory, and contractual compliance.

• Protecting against fraud, security risks, and unauthorized access.

Soul Lyra does not sell personal information.

4. Sharing and Disclosure of Information

We may share personal information with:

Service Providers:
Trusted third parties that assist with website hosting, scheduling (e.g., Acuity), payment processing, analytics, email communications, or administrative support.

Legal or Regulatory Authorities:
When required by law, subpoena, or governmental request.

Business Transfers:
In the event of a merger, sale, or transfer of assets, personal information may be transferred as part of that transaction.

We do not sell personal information for monetary consideration. We may use analytics or tracking tools that share limited data with service providers for operational purposes.

5. Cookies and Tracking Technologies

SoulLyra.com uses cookies and similar technologies to:

• Improve site performance and functionality.

• Analyze traffic and usage patterns.

• Remember user preferences.

You may manage or disable cookies through your browser settings. Disabling cookies may limit certain features of the Site.

6. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of your personal information, subject to legal exceptions.

• Opt out of certain communications.

To exercise your rights, please contact us using the information in Section 10.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of data transmission or storage can be guaranteed to be completely secure.

9. Third-Party Links

Our Site may contain links to third-party websites. Soul Lyra is not responsible for the privacy practices or content of those third-party sites.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Soul Lyra
Chicago, Illinois
Email: lisamarie@soullyra.com
Phone: (312) 248-4792
Website: https://www.soullyra.com

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated Effective Date. Continued use of the Site constitutes acceptance of the updated policy.